14 - 15 May, 2019 | London

Uli Huener

Chief Innovation Office

12:15 PM Cultural Transformation: Implementing Sustainable Change throughout the Entire Organisation

  • Understanding how to create and drive and organisational mind-shift and put the customer at the heart of organisational strategy
  • Improving customer experience by enhancing employee engagement: Happy staff = happy customers
  • Effectively communicating the strategy, vision and mission throughout the organisation
  • Enhancing visibility and connecting with communities

1:50 PM Panel Discussion: Leveraging New and Existing Technology to Transform the Customer Experience

  • How is the digital era presented new opportunities to innovate and disrupt existing models? 
  • What new and emerging technologies are currently being utilised to transform the utilities sector and enhance the customer experience?
  • How can and will IoT, AI, ML and Blockchain contribute to customer centricity in the future? 
  • What is the best approach to assess the organisation and ensure the right technology is selected to solve the unique business problems?
  • How can the utilities sector engage with the vendor community to enhance collaboration and improve technology being developed?
  • Case studies: What examples are there currently of new technology driving improved CX?

Check out the incredible speaker line-up to see who will be joining Uli.

Download The Latest Agenda