15 - 16 May, 2018 | London Marriott Kensington, London, United Kingdom

Jake Beaven


Senior Policy Researcher
Citizens Advice


9:15 AM PANEL DISCUSSION: ARE WE GETTING THE SERVICE RIGHT FOR VULNERABLE CUSTOMERS?

  • Equipping your front line staff to identify, understand and take the right action for vulnerable consumers. 
  • The role of specialist teams vs whole operation approach. 
  • Understand the servicing needs of your vulnerable customers - it might not be what you think they need?


Check out the incredible speaker line-up to see who will be joining Stew.

Download The Latest Agenda