14 - 15 May, 2019 | London

Stephen Murray


Energy Commercial Manager
Moneysupermarket.com


9:00 AM Strategic Outlook: Overcoming the Challenges within the Utilities Residential Market

  • Evaluating how the current residential market operates and appreciating the true needs and desires of customers 
  • Placing the customer at the forefront of the strategy and understanding how diverse groups of customers will benefit
  • Reviewing the current market barriers and challenges in the quest for achieving customer centricity
  • Exploring factors and influences beyond pricing models to effectively engage customers and create value 


1:50 PM Panel Discussion: Leveraging New and Existing Technology to Transform the Customer Experience

  • How is the digital era presented new opportunities to innovate and disrupt existing models? 
  • What new and emerging technologies are currently being utilised to transform the utilities sector and enhance the customer experience?
  • How can and will IoT, AI, ML and Blockchain contribute to customer centricity in the future? 
  • What is the best approach to assess the organisation and ensure the right technology is selected to solve the unique business problems?
  • How can the utilities sector engage with the vendor community to enhance collaboration and improve technology being developed?
  • Case studies: What examples are there currently of new technology driving improved CX?


Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda