14 - 15 May, 2019 | London

Simon Mcdonald

International Customer Experience Manager

3:40 PM Design Thinking: Fostering Innovation and Solving Complex Business Problems

  • What is design thinking and how can it be used to improve CX within the utilities sector?
  • Introducing design thinking into the business: Innovative ways of demonstrating value to leadership teams
  • Developing a design thinking framework: Defining the problem,  ideating potential solutions, experimentation,  prototyping, testing and tweaking

Check out the incredible speaker line-up to see who will be joining Simon.

Download The Latest Agenda