14 - 15 May, 2019 | Hilton London Olympia , London, United Kingdom

Simon Mcdonald


International Customer Experience Manager
E.ON

Conference Day Two

Wednesday, May 16th, 2018


1:35 PM DESIGN YOUR OWN ROUNDTABLE DISCUSSION

ROUNDTABLE FOUR:
Streamlining the Customer Complaints Process to Enhance Service and Resolve Issues Quickly
Facilitator: Meg Darling, Head of Customer Service, Spark Energy 

ROUNDTABLE FIVE:
Design Thinking: Fostering Innovation and Solving Complex Business Problems
Facilitator: Simon Mcdonald, International Customer Experience Manager, E.ON UK

ROUNDTABLE SIX: Reimagining Customer Engagement, Loyalty and Retention in the Digital Age for Utilities
Facilitator: Tory Flash, Head of Customer Transformation, Independent Consultant

Check out the incredible speaker line-up to see who will be joining Simon.

Download The Latest Agenda