14 - 15 May, 2019 | Hilton London Olympia , London, United Kingdom

Sarah Morgan


Customer Services Director
Good Energy

Conference Day Two

Wednesday, May 16th, 2018


8:35 AM Digital Transformation: Preparing and Embedding New and Innovative Approaches to CX

  • Engaging and educating the entire organisation in the digital journey from board level down: Employee experience, changing mind-sets nd preparing to embrace new technology
  • Translating the practicalities of the vision into a digital CX roadmap
  • Making digital work in the utilities sector: Evolving the business model and restructuring for digital transformation
  • Creating and executing an omni-channel strategy to create one consistent and engaging experience
  • Transforming our business to deliver a seamless self serve experience
  • Placing the customer at the heart of digital transformation

Check out the incredible speaker line-up to see who will be joining Sarah.

Download The Latest Agenda