15 - 16 May, 2018 | London Marriott Kensington, London, United Kingdom

Shiven Jarwal

Customer, User and Digital Experience Manager
National Grid


2:30 PM ROUNDTABLES

With 15-20 participants in each discussion group, this format enables questions to be raised, debated and answered amongst those facing similar challenges. Options will be selected at lunch and attendees will be able to select from the following:

ROUNDTABLE 1: PROVIDING AMAZING SERVICE VS. BEING HEAVILY REGULATED
ROUNDTABLE 2: PLACING THE CUSTOMER AT THE FOREFRONT OF DIGITAL TRANSFORMATION

4:15 PM THE TOOLS YOU NEED TO FUEL CHANGE

Customers voice the inarguable case for change: their experience of our organisations can power the change. Building on the Customer Immersion Workshop from earlier today, we will share tried and tested frameworks and simple effective tools for you to use in the workplace tomorrow, to enable your leaders and teams to drive sustained change, powered by customers.


Check out the incredible speaker line-up to see who will be joining Sarah.

Download The Latest Agenda