14 - 15 May, 2019 | London

Roy Baker


Director of Transformation
SSE


9:35 AM Transforming Utilities to Meet the Evolving Needs of Future Energy Customers

  • How customer’s mind-sets are shifting: Environmental considerations, cost effectiveness, personal ownership of  energy consumption and relationships with suppliers
  • Utilising technology which allows customers to track and manage their own consumption: Improving billing accuracy and customer insights
  • Re-considering traditional business models to capitalise on how customers consume energy and interact with their supplier
  • Moving beyond the role of energy supplier and offering a broader range of services that improve customer’s lives


Check out the incredible speaker line-up to see who will be joining Roy.

Download The Latest Agenda