Chief Technology Officer
Conference Day One
Tuesday, May 15th, 2018
- Homing in on the root cause of almost every major CX problem
- Eradicating bad processes by enabling CX experts to take a much bigger role in solving them
- The future of CX: Insights into the factors shaping the customer journey of the future
- Exploring different technologies needed to support this changing landscape
- Comparing the business case vs. the cost of doing nothing?