14 - 15 May, 2019 | Hilton London Olympia , London, United Kingdom

Richard Farrell

Chief Technology Officer

Conference Day One

Tuesday, May 15th, 2018

11:00 AM Interactive Discussion Group: Powering a Better CX: New Approaches to CX Innovation

  • Homing in on the root cause of almost every major CX problem
  • Eradicating bad processes by enabling CX experts to take a much bigger role in solving them
  • The future of CX: Insights into the factors shaping the customer journey of the future
  • Exploring different technologies needed to support this changing landscape
  • Comparing the business case vs. the cost of doing nothing?

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda