14 - 15 May, 2019 | Hilton London Olympia , London, United Kingdom

James Doig

Head of Customer Strategy

Conference Day One

Tuesday, May 15th, 2018


By now, you have discussed your event objectives and will appreciate there is a common theme running throughout both days. However, you will have a unique challenge or problem that needs solving, and it is critical that we seek out those gold nuggets of information that will really help drive improvement within your role, teams and organisation.

With 15-20 participants in each discussion group, this format enables questions to be raised, debated and answered among those facing similar challenges. Options will be selected at lunch and attendees will be able to select from the following discussions:

ROUNDTABLE ONE: Building the Business Case and Securing Buy-in from Senior Executive Leadership
Facilitator: James Doig, Head of Customer Strategy, Centrica

Customer Feedback: How, Where, When and Closing the Loop
Facilitator: Alex Rutherford, Customer Experience Manager, Wessex Water

Beyond End-to-End Customer Journey Mapping: Exploring the Before and After
Facilitator: Eileen Brown, Customer Experience Director, Northern Gas Networks

Check out the incredible speaker line-up to see who will be joining James.

Download The Latest Agenda