Faye England


Customer Experience and Change Manager
Thames Water
Helping Customers in Vulnerable Situations

Helping Customers in Vulnerable Situations

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Conference Day Two

Wednesday, May 16th, 2018


9:35 AM Water Sector: Smart Water Meters and Data: Rolling Out Smart Water Meters to Ensure Water Supplies for Future Generations

  • Overview of the smart water meter journey so far: From an engineering programme to customer engagement campaign
  • Empowering customers to take responsibility for reducing their water use
  • Utilising smart meter data and insights to engage and drive customer experience improvements
  • Leveraging sophisticated analytics functions to spot leaks and manage the customer engagement process to fix the problems
  • Exploring future possibilities of smart water meter data in the utilities sector: supporting vulnerable customers, proactively identifying network issues and gamification

Check out the incredible speaker line-up to see who will be joining Faye.

Download The Latest Agenda