14 - 15 May, 2019 | London

Eileen Brown


Customer Experience Director
Northern Gas Networks


10:50 AM Gathering, Understanding and Utilising Customer Feedback:

  • One size doesn’t fit all: Recognising the importance of mapping out different customer personas 
  • Conducting in depth qualitative surveys to gain deeper insights into unique customer requirements
  • Analysing the customer feedback to create flexible and tailored services that meet the unique needs of diverse groups
  • Applying the results to drive improvements and support  whole business engagement in the customer strategy


Check out the incredible speaker line-up to see who will be joining Eileen.

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