15 - 16 May, 2018 | London Marriott Kensington, London, United Kingdom

Marta Baeza Fernandez


Head Of Customer Care, CEX, Retention & Analytics
Viesgo


11:00 AM CREATING ACTIONABLE INSIGHT THROUGH NPS DRIVEN TRANSFORMATION

In this session Douglas Medrisch, Head of Residential, SME & B2B Business, Viesgo, will discuss how to turnaround an unprofitable company, which is lagging behind in NPS scores, through a complete transformation of customer centricity and what this means to your bottom line, including:

  • The importance of fixing the basics and "moments of truth" (our NPS turnaround plan)
  • How more customer satisfaction means more value (key levers of value generation)
  • How to regain customer trust through leveraging digital capabilities 


Check out the incredible speaker line-up to see who will be joining Douglas.

Download The Latest Agenda