15 - 16 May, 2018 | London Marriott Kensington, London, United Kingdom

Barry White


Programme Manager - UK Customer
National Grid


4:00 PM EMPLOYEE ENGAGEMENT – CREATING A LINK BETWEEN CUSTOMER EXPERIENCE AND EMPLOYEE EXPERIENCE

How accountable is your HR department to improving customer experience? Using a 0-10 scale, how likely is it that you would recommend your Finance team to a colleague? IT?  Procurement? The experience we have of our organization often reflects the experience our external customers have.  Aligning the whole organization to improving customer experience is key to achieving business wide transformation. Hear how this can be delivered through powerful customer centred principles, peer dialogue between Functions and Operations, agreeing actions and measuring improvement. 


Check out the incredible speaker line-up to see who will be joining Barry.

Download The Latest Agenda