Barry WhiteProgramme Manager - UK Customer
How accountable is your HR department to improving customer experience? Using a 0-10 scale, how likely is it that you would recommend your Finance team to a colleague? IT? Procurement? The experience we have of our organization often reflects the experience our external customers have. Aligning the whole organization to improving customer experience is key to achieving business wide transformation. Hear how this can be delivered through powerful customer centred principles, peer dialogue between Functions and Operations, agreeing actions and measuring improvement.