14 - 15 May, 2019 | Hilton London Olympia , London, United Kingdom

Speakers | CX Utilities Forum

Speakers


Jocelyn McConnachie
Jocelyn McConnachie
Conference Chair
CX Expert
Roy Baker
Roy Baker
Director of Transformation
SSE
Eileen Brown
Eileen Brown
Customer Experience Director
Northern Gas Networks
Zoisa Walton
Zoisa Walton
Director
Octopus Energy Business Solutions
Barry White
Barry White
UK Customer Transformation Programme Manager Customer & Stakeholder Experience
National Grid
Sarah Morgan
Sarah Morgan
Customer Services Director
Good Energy
Claire Forbes
Claire Forbes
Senior Director Corporate Communications
OFWAT
Simon Mcdonald
Simon Mcdonald
International Customer Experience Manager
E.ON
Faye England
Faye England
Customer Experience and Change Manager
Thames Water
Alex Russell-Rutherford
Alex Russell-Rutherford
CX Manager
Wessex Water
Sue Moore
Sue Moore
Customer Immersion – UK Lead
E.ON
Matthew White
Matthew White
Head of Delivery – Customer Journey
Citizens Advice
Meg Darling
Meg Darling
Head of Customer Service
Spark Energy
Stephen Murray
Stephen Murray
Head of Energy Commercial and Partners
Moneysupermarket.com
James Doig
James Doig
Head of Customer Strategy
Centrica
Richard Billingham
Richard Billingham
Head of Compliance
Ofgem
Liam Mulholland
Liam Mulholland
Former Director of Customer Services
Northern Ireland Water
Tory Flash
Tory Flash
Head of Customer Transformation
Independent Consultant
Richard Farrell
Richard Farrell
Chief Technology Officer
Netcall
Chanice Henry
Chanice Henry
Editor-in-Chief
CX Network
Dr. Christopher McLachlan
Dr. Christopher McLachlan
Company Builder – Innovation Management
EnBW