Presentation: Disruption and Diversification: It's so different, it might just work!

Presentation: Disruption and Diversification: It's so different, it might just work!
In this presentation from CX Utilities Forum 2018, Mat Moakes, Head of Local Heroes, Centrica talks about how Centrica streamlined their customer experience, and how disruption and diversification can be effective in the utilities industry.

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