How Technology is Transforming Customer Experience in the Utilities Industry

How Technology is Transforming Customer Experience in the Utilities Industry

Zoisa Walton, Director, Octopus Energy Business Solutions joined CX network to discuss how technology is transforming utilities companies and customer experience.


Some of the topics discussed include:

  • How technology is transforming CX, compared to 5 – 10 years ago
  • Which technologies will have the greatest impact on the utility sector over the coming years
  • What impact IOT will have on utilities companies 

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