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5 ways to turn customer insight into action

5 ways to turn customer insight into action

In order to succeed in a crowded marketplace brands must deliver flawless journey for the customer and constantly adapt to their changing needs. Building a customer-centric business requires a thorough understanding of the voice of the customer and the ability to turn that voice into actionable insights. CX Network spoke to Jim Ankare, Head of Customer Experience, SF Studios and Seppo Roponen, Head of Customer Insight, VR Group about the 5 key factors to consider when turning customer insight into action.
5 things we’ve learned from Nordic customer experience experts

5 things we’ve learned from Nordic customer experience experts

With customers now expecting a seamless, coherent and customer-centric experience, businesses must invest more in their customer experience management in order to retain and expand their customer base. CX Network looks at five takeaway lessons we’ve heard from CX experts to get you started before the conference doors open...
'Plane'-Speaking: The Customer Experience Workshop

'Plane'-Speaking: The Customer Experience Workshop

The Nordic region is known for many wonderful things. Two of those include a desire for practicality and a tradition of building things with care and attention. It therefore makes sense that transforming customer experience (CX) can also avoid the jargon and complexities and get down to a practical, straightforward approach! Here, we provide 7 step-by-step routes towards transforming people, processes and culture - including the risks and opportunities within each strategic vision...
The 5 golden roles of a successful customer experience strategy

The 5 golden roles of a successful customer experience strategy

With switching increasing year after year, it is important that companies have strong customer-centric strategies in place in order to build and retain a loyal customer base.With the help of industry experts, we have put together our five golden rules of customer experience strategy in the utilities sector.

The Pocket Guide to CX in Utilities

The Pocket Guide to CX in Utilities

This eBook will serve as a guide to the core strategies that need to be put in place in order to build a seamless customer experience strategy. We spoke with four industry experts in order to give you an exclusive insight into the challenges being faced and the solutions on hand to drive CX initiatives in the utilities sector.

What is driving CX transformation in the utilities sector?

What is driving CX transformation in the utilities sector?

This article will explore six key drivers which are shaping the customer experience landscape in the utilities industry, including an explanation of how the industry is reacting to each of the drivers.