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With switching increasing year after year, it is important that companies have strong customer-centric strategies in place in order to build and retain a loyal customer base.With the help of industry experts, we have put together our five golden rules of customer experience strategy in the utilities sector.
This eBook will serve as a guide to the core strategies that need to be put in place in order to build a seamless customer experience strategy. We spoke with four industry experts in order to give you an exclusive insight into the challenges being faced and the solutions on hand to drive CX initiatives in the utilities sector.
This article will explore six key drivers which are shaping the customer experience landscape in the utilities industry, including an explanation of how the industry is reacting to each of the drivers.