CX Utilities Forum: Fueling Innovation. Driving Centricity. Embracing the Customer.

Developing a seamless CX journey that enables customers to achieve their cost and reliability goals will ensure customer retention and maintain profitability.

But as rapidly emerging competitors redefine energy standards through efficient, low cost digital operations, utilities companies must reimagine their approaches to customer centricity, innovate with agility, build their brand and leverage digital channels to remain competitive. 

That's why we're bringing together Europe's leading CX Utilities professionals to share best practice and work towards common goals such as cultural change, customer centricity, digital transformation, data analytics, process improvement and more. 

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Benefits of Attending

By bringing together industry thought leaders from across Europe, attending CX Utilities will teach you how to:

Experience 3 Days of Expertly Curated Content

Managing the impacts of the changing regulatory landscape

Meet With and Compare Dozens of Leading-Edge Solution Providers

Change mind-sets and behaviour to build a customer centric company culture

Forge New Connections and Benchmark Against Peers

Create an engaging end-to-end customer journey

New This Year! IT Modernization Track

Leveraging data, insights and analytics to understand the evolving needs of customers

New This Year! ITFM Boot Camp

Develop a digital transformation strategy that will improve both customer and employee experience

Build engagement and trust whilst improving services and experience for vulnerable customers

Build engagement and trust whilst improving services and experience for vulnerable customers

Integrate CX with process improvement

Integrate CX with process improvement

Define metrics to measure CX performance and optimise existing strategies

Define metrics to measure CX performance and optimise existing strategies

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